Frequently Asked Questions

FAQs

Have any questions related to your specific needs?

I have a missed pickup, what do I do?

We apologize for the inconvenience caused by the missed pickup. These incidents can occur due to various unforeseen factors, such as mechanical issues with the truck or adverse weather conditions. Typically, missed pickups are resolved within a week, allowing you to set your cart out on the next scheduled pickup day. For further assistance, please contact our Customer Service at 712-246-3350 or email us at SERVICE@SHENANDOAHSANITATION.COM. If you choose to email, kindly include your full address and specify whether the cart is for trash or recycling. We’ll promptly assist you!

What is the holiday schedule?

Holidays for the local area can be viewed on this page.

How do I pay my bill?

We have many convenient ways available for customers to pay your waste service bill. To login and view your account or make a quick one-time payment, use our account portal. For these options, as well as others, visit our Bill Pay page.

How can I rent a dumpster?

Roll-off dumpsters are excellent for a variety of projects. Whether you're doing spring cleaning, putting on a new roof, or constructing a new building, we have a dumpster that's the right size. Just contact us here on the website to Request a Quote or call our office to talk to one of our experienced professionals. We can help you select the right size dumpster for your project.

Is there a senior discount?

Thank you for your inquiry and for your service. We currently do not offer a Senior discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Why is my first bill more than the monthly charge quoted to me?

Most likely because your delivery fee was included in your first bill, please contact us if you need additional information.

Can I throw tires and appliances away in roll-off?

Yes, but there are additional charges for both.

Do we provide Construction Recycle Service?

For more information, please contact us through our website, or by phone.

Can I set the roll-off in the street in front of my house?

Many of our service areas require permits, please inquire by phone for your area.

Why cant I login online?

You can contact us through our website for more information on that.

What time should I set my trash & recycling carts out?

We start our routes at 6:00am each day. Please have your cart out by that time, or simply set it out the night before.

What is considered E-waste?

E-waste is electronic waste, like old TVs, computers, etc.

Do we provide LEEDS tracking?

Yes - Const Tracking and Reporting for LEEDS

How can I get a hold of someone in accounting?

You can contact us through our website.

I have another company's cans. Will you service those?

Unfortunately, we only service containers that we have provided. If you have any questions, feel free to reach out to us through email at SERVICE@SHENANDOAHSANITATION.COM or phone 712-246-3350!

Can the charges for a roll-off at my home be added to my trash bill?

Roll-offs are all prepaid services, but we do not require you to have our trash service to use our roll-offs.

Why is my bill pro-rated?

You can contact us through our website for more information on that.

What methods of payment do you accept by phone?

We accept Visa, Mastercard, American Express and Discover by phone. There is no additional charge to pay by phone.

Can my roll-off be placed in my driveway?

Please contact us to find out more information about this.

How many bags can I place out?

You can contact us through our website for more information on that.

Who should I contact for an updated contract?

You can contact us through our website.

Do you provide weekend service?

You can contact us through our website for more information on that.

What debris is considered "construction waste"?

Construction waste includes materials such as wood, vegetation, wall and floor coverings, plaster, metal scraps, furniture, wiring, and similar items.

How often is recycling picked up?

We do not offer recycling pickup at this time. We apologize for any inconvenience.

Someone is illegally dumping in my container, who do I contact?

Please contact your local Police Inspection Office to report any illegal dumping in your container.

Is there a military discount?

Thank you for your inquiry and for your service. We currently do not offer a military discount, but we aim to provide competitive pricing for all our customers. Your feedback is valuable, and we’ll keep it in mind for future considerations.

Do you offer bear resistant containers?

Sorry, we do not offer bear proof containers.

How much time does it take to cancel service?

You can contact us through our website for more information on that.

What is your cancellation policy?

We are sorry to hear you would like to cancel service. Please call us to begin this process.

How do I get my broken cart repaired/replaced?

To address the issue with your broken garbage cart, please fill out the Contact Us Broken Container form available on our website https://www.shenandoahsanitation.com/, or reach out to our customer service team at 712-246-3350. Ensure you provide your full address and specify whether the cart is for trash or recycling. Upon receiving your details and preferred contact time, a representative will promptly contact you to facilitate the repair or replacement of your cart. We appreciate your understanding and cooperation in resolving this matter efficiently.

Do you sell containers?

No, we typically provide containers as part of our service.

I have extra trash I would like to set out tomorrow. Is there a charge for that and what are the guidelines?

To inquire about charges and guidelines for setting out extra trash, please contact our Customer Service team at 712-246-3350. They will provide you with all the necessary information and assistance.

Where should I set my trash carts?

Please place your cart within 2 feet of the curbside by 6:00am on your service day.

Are you still uncertain about sizing, pricing, or other details? Contact one of our professionals to get more information regarding which option is the best for you.

Call us today

712-246-3350

Frequently Asked Questions

FAQs

Never Miss Your Collection Day Again!